Return Policy                   Return to Justin Boots

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 You have 15 days from the date you receive your boot to request an exchange or refund. Because we drop ship your order directly from the manufacturer, our policy is regulated by the Manufacturer's policy. We are allowed to return an order once for an exchange of size/style without penalty from the boot manufacturer, but this does require you pay shipping back to the boot company.  We pay to have the replacement shipped to you.  There may be additional shipping fees for any further exchanges.  If a boot is returned for a refund for any reason other than warranty problems, there is a $15 restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return.

  If a boot is being returned, it must be in it's original packaging with all the tags and not show any signs of wear, so please try them on in a carpeted area so the soles stay nice and clean. 

Return Authorization  (  RA  )  -- If a return is necessary, please contact us by email at returns@boots99.com     361-584-2562   or   sales@boots99.com so we can furnish you a return authorization number   (  RA  )  to place on the package and the  correct address to which the boot is to be returned.  When emailing for an RA number,  include your name, boot brand and style and the email address you used on your original order so we can locate you in our system.  If the boot is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due or it could end up stuck in some warehouse and forgotten!  So please, email for a RA number.  Normally, this is a very smooth process, the only snags occur when packages arrive at a manufacturer's  facility without a return authorization number. Credit is not issued until the boot shows up as "returned to inventory".  This can take up to two billing cycles.

 We try very hard to do a very good job, but mistakes do happen.  We will make every effort to solve any problem which might pop up and ask that you give us that chance. We're not happy if your not happy!

  Outdoor Country-621 Highway 77 South-Bishop, TX 78343

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